Question :

I have 4 invoices that have been paid upfront by the same customer. Now this customer has paid in advance and has also paid more than his current invoices. so this customer should be in credit. Please see the attached example. I have selected all his invoices and the amount i have highlighted is the amount for the invoices paid in full. but i need to make the amount paid to R2390 because this customer paid in more than he should have and now this customer should be in credit next time i invoice him. the problem is, when i try to put in the amount paid it will not allow me to change the amount to capture his payment. It will only allow me to put in R2315 for the invoices captured.

Answer :

If you make payment for multiple invoices, the amount cannot be more than the total invoice amount (otherwise the system won’t know the extra payment should be made under which invoice).

Please make the payment one by one for each invoice. Like this you may make extra payment. However, the extra payment won’t be auto deducted from the next invoice of this customer. You will have to take note of this deduction manually.